Frequently Asked Questions
- Why should I test my patients?
With testing, you know what is already in your patient's body and whether it is safe to prescribe a medication. Medication Monitoring prevents dangerous drug interactions and also determines if a patient is taking their medication as prescribed. Testing allows physicians to make swift and informed decisions regarding pain management. When patients are taking their medication as prescribed, payers control and reduce costs. This also improves the overall quality of chronic pain management for patients.
- How soon do I know test results?
Within five minutes you will know Rapid Test results for the twelve of the most commonly abused drugs. These results are obtained utilizing special CLIA-waived test cups. Physicians prescribe and dispense pain medications with a higher degree of confidence while the patient is still in their office.
- Do we need special equipment or facilities to collect the urine?
No. Patients "self-collect" urine in an ordinary bathroom.
- How do I tell if a patient is testing positive using the Rapid Test Cup?
Results are easily interpreted by the presence or absence of colored lines in the test region. All Rapid Test positive results are presumptive and must be verified in our labs for confirmation.
- Why does Toxicology Management Services confirm in-office tests with a laboratory report?
While the Rapid Test cups are usually accurate, they do have the potential to give false positives and false negatives. The laboratory uses more sophisticated and accurate methods — Gas Chromatography/Mass Spectrometry (GC/MS) or Liquid Chromatography/Mass Spectrometry (LC/MS) to confirm the presence of drug compounds. The lab also quantitatively tests all positive results. Quantitative testing measures the amount of drug present. This valuable information helps you know if a patient is taking their medication as prescribed. In addition, the lab will test many other drugs beyond the 12 on the rapid test cup.
- When will the confirmation results be available?
Confirmation results are available within 24-48 hours of arrival at the lab for most tests. Tests with numerous positives may take a little longer because we perform additional quantitative testing. Our encrypted website allows you to track every stage of testing for each urine test you submit to Toxicology Management Services.
- How do I obtain the laboratory results?
Lab reports are available to you on our website as soon as they are complete. They are in a PDF format and may be immediately read, saved, or emailed. The lab report highlights unexpected results, making it concise and easy to read.
- Can I bill for testing performed in my office?
In many cases you are eligible for reimbursement for in-office tests and applicable reports. Reimbursement amounts vary by state and the test type. We have third party consultants that can proactively guide you through all the legal and regulatory steps necessary to maximize reimbursements.
- Can I use my own billing staff or company?
We will give your billers access to our online management software so they can effectively handle your internal billing.
- How do I order supplies for my practice?
It's as easy as phoning the Customer Service Department at (800) 599-6193. Supplies are shipped or personally delivered to your preferred location.